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Services Currently Available
Alarm Registration &
False Alarm Management
Business Licensing
Cashier Operations
Electrical Permitting
EMS Billing
Human Resource Management
Parking Citation Management
   
Q2 2012 Suite Additions
Excise Taxation
Liquor Licensing
Municipal Court Docketing
   
Q3 2012 Suite Additions
Personal Property Taxation
Real Property Taxation
Vital Records Management
   
Q4 2012 Suite Additions
Code Enforcement
Occupational Licensing
Municipal Auction Site
Utility Billing
Recreation Facility Management


 
Contact Us

Corporate Office
PO Box 4022
Chesterfield, MO
63006-4022

Phone (888) 579-2727
Fax (636) 537-8187

Email Us

 
Municipal Dynamics - Parking Citation Management Service (MD-PCMS) is a customizable solution to enhance parking ordinance enforcement and maximize fine and fee collections. The service extends beyond the tracking and recording of citation fines and fees. As a component of the MD-OSS suite, it shares the same look-and-feel interface as the other suite applications.

To learn more about the features of our Parking Citation Management Service, click the links below.


Enterprise Level Features

  • Easy to use, logically organized web application.
  • List, view, add and edit functionality.
  • Sort lists by any column.
  • Data is extensively cross-referenced and hyperlinked for easy accessibility.
  • Reports are displayed for quick viewing and may be printed or downloaded.
  • Unlimited volume of transactions.
  • Supported by service level agreement.
  • Password security access, encrypted database.
  • Help and frequently asked questions.
  • Full transactions log and edit journal.
  • Unlimited contacts for each jurisdiction, police department, dealer, monitoring station, account and premise.
  • Secure login with username and password protection.
  • Restrict user access to static IP address.
  • Municipal Dynamics will further customize OSS to suit the jurisdiction’s particular requirements.

Ordinance Management

  • Supports all ordinance requirements with unlimited combinations of code notations, parking locations, vehicle characteristics, fees and fines, and citation billing criteria.
  • Citation input may be automated upload or manual data entry and is available 24/7.

Reports and Data Accessibility

  • Users have immediate access to citation status, delinquency, collections and DMV/ROI activity reports at login.
  • Historical citation tracking and reporting presents results of Ordinance enforcement.
  • Standard reports and data files are presented on the home page daily, including
    30-60-90 day aging.
  • Accounts receivable page reconciles month-to-date billings and collections.
  • Reports tab stores links for additional standard and custom reports.
  • Search query by: citation, district, location, code type, issue date, vehicle identification number, vehicle license number, citing officer.

Citation Device Interface

  • PCMS can be interfaced with any commercially available handheld citation device.
  • Export citation information directly to PCMS SaaS hosted application with a single click.

Document Management

  • Manage document image storage and full integration with Word®, Excel®, Adobe PDF formats.
  • Upload/store/retrieve scanned images or any document type.

Jurisdiction Configuration

  • Maintain unlimited contact information for the jurisdiction and police department.
  • Manage late fees, returned check fees and reversed credit card payment fees.
  • Monitor dunning letter activity.
  • Processing options such as billing responsible party, collection calls, dunning letters and billing method are controlled at the enterprise or account level.
  • Manage news items appearing on the web site home page.

DMV/ROI

  • Automated processing of Registered Owner Information (ROI) from Divisions of Motor Vehicles.
  • Manage DMV/ROI processes and hits.
  • Unmatched ROI records may be manually updated and are automatically included in DMV/ROI match process.

Account Maintenance

  • Manage account, registered owner, lien-holder information for each vehicle/account.
  • Move vehicles between accounts.
  • View billing and payment transaction history linked to invoice images.
  • Multiple vehicles per account.
  • Account records display billing and balance due information.
  • Billing method (paper invoice, email), billing party (account, registered owner, lien holder), collection activity (dunning letters, collection calls, late fees) are controlled at the account level.

Billing History, Payments and Miscellaneous Charges

  • Billing history by account displays all billing, payment and adjustment transactions..
  • All transactions are linked to their related images - invoices, checks, credit card
    receipts, vehicles, citation.
  • Payment choices include credit card, escrow, cash or check.
  • Cash and check options support walk-in payments. See Cashier Operations
  • Users may create miscellaneous charges and invoices, debit and credit adjustments.
  • Select multiple invoices for payment.

Notes

  • Record events (correspondence, internal notes, telephone calls, activity reminders).
  • Notes are also automatically recorded for routine PCMS activity such as NOIP notices and dunning letters sent, collection call results, account requests from the self-care web site.
  • Complete change history log is available under this section.

Citation Management

  • Automatically manages and reports citation activity and calculates fees/fines/penalties.
  • Citation data are exported to the MD-PCMS SaaS system and processed according to ordinance/jurisdiction rules.
  • Authorized personnel may edit citation records and changes are logged.
  • Citations may be exported to the PCMS system 24/7, multiple times per day.
  • Citations may be manually entered 24/7.
  • Citation, payment and status information is updated real-time and available 24/7.

Appeals Administration

  • Appeals are directed to the appeals queue for jurisdiction disposition.
  • Account correspondence is linked to the appeal request.
  • Jurisdiction defined disposition options may include accept, deny, amend.
  • Authorized personnel may modify all elements of the citation.
  • Comments may be added to each appeal record.
  • Notice of Appeal Disposition (NAD) is automatically mailed to appellant.

Citation Self-Care Website

  • MD-PCMS includes a citation self-care website for vehicle owners to view ordinance/citation information and pay citations.
  • Payments processed real-time using major credit cards.
  • Option to receive transaction confirmation via email.
  • Follow-up requests are directed to the specific user queue based on the request type.
  • Explains citation appeal process and directs users to contact MuniDyn support
    via mail, email or telephone.

Interactive Voice Response (IVR)

  • Fully integrated IVR accessible via toll-free number.
  • Available 24/7.
  • Users select account information, citation status and payment options.
  • Users may pay citation fees/fines using major credit cards.
  • IVR operator support available Monday through Friday, 8AM – 5PM Central Time on all standard business days.

Alerts

  • Jurisdiction users may select automatic delivery of file downloads via email.
  • Alerts are sent daily and may be inactivated or suspended by the user/administrator.
 
 
           
     
 
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